SmartCharge New York FAQs

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Which electric vehicle models and chargers are compatible with the SmartCharge New York platform?

SmartCharge New York’s program partner, ev.energy, is continually adding new vehicle models to expand the list of EVs that are compatible and eligible for program enrollment based on market sales and program waitlist data. Below is the list of EV models that ev.energy can currently connect using the embedded-internet connection within the vehicle—but only if the internet connection has been enabled by the manufacturer and/or the driver. If you do not see your vehicle listed, you can still enroll in SmartCharge NY with the following internet-connected charging stations:

Audi

  • A5 PHEV 2022+
  • A7 PHEV 2021+
  • A8 IPHEV 2020-21
  • Q4 e-Tron 2022+
  • Q5 PHEV 2020+
  • e-Tron 2019+

BMW

  • 3-series PHEV 2017+
  • 5-series PHEV 2017+
  • 7-series PHEV 2017+
  • i3 (+REX) 2017-2021
  • i4 2022+
  • i8 2017-2020
  • iX 2021+
  • X3 PHEV 2020-21
  • X5 PHEV 2017+

Cadillac

  • CT6 PHEV 2017-18
  • ELR 2016-17
  • Lyriq 2023+

Chevrolet

  • Bolt (incl. EUV) 2017+
  • Volt 2017-19

Chrysler

  • Pacifica Hybrid 2017+

Hyundai

  • IONIQ5 2022+
  • IONIQ BEV 2017-21
  • IONIQ PHEV 2018+
  • Kona 2019+
  • SantaFe PHEV 2022+
  • Sonata PHEV 2017-19
  • Tucson PHEV 2022+

Jeep

  • *Grand Cherokee 4xe 2022+ BETA
  • *Wrangler 4xe 2021+ BETA

Kia

  • e-Niro 2019+
  • EV6 2022+
  • Optima PHEV 2017-2020
  • Niro PHEV 2018-19
  • Sorrento PHEV 2022+
  • Soul BEV 2017-2020

Lexus

  • RZ 450e 2023+

Lincoln

  • Aviator 2020+
  • Corsair 2021+

Mercedes-Benz

  • EQE 2023+

Mini

  • SE Countryman 2018+
  • SE Hardtop 2020+

Rivian

  • R1S 2022+
  • R1T 2022+

Tesla

  • Model 3 2017+
  • Model S 2012+
  • Model X 2016+
  • Model Y 2020+

Toyota

  • bZ4x XLE 2023+
  • bZ4x Limited 2023+
  • **Prius 2022+ BETA
  • **Prius Prime 2022+ BETA
  • Rav4 Prime XSE 2023+
  • Rav4 Prime SE 2023+
  • Rav4 Prime XSE, with Premium Audio Package 2021+

Volvo

  • S90 PHEV 2018-2021
  • S60 PHEV 2019-2021
  • XC60 PHEV 2018-2021
  • XC90 PHEV 2016-2022

Volkswagen

  • ID.4 2021+

BETA
* We are currently piloting a new connection with Jeep models due to data transmission limitations set by the OEM. To qualify for incentives, its crucial that we receive comprehensive charging session data. We appreciate your understanding as we work to enhance connectivity and ensure accurate incentive calculations.

** To ensure incentives are accurately issued for Toyota Prius vehicles, precise location data is essential. Please be aware that some Prius models may experience difficulties transmitting this location data due to OEM-specific limitations, which are beyond our control. Eligibility for incentives is contingent upon verifying that your charging activity occurs within ConEd or ORU territories and that we receive complete charging session data.

What if my vehicle and charger are not compatible with SmartCharge New York?

Please join our waitlist by following the same steps as you would while signing up for the program. Click the ”Join Now” button on the home screen. You will need to create an account and provide the make, model and trim of your vehicle(s) and the make and model of your charger (if applicable). Should your vehicle or charger become compatible with the SmartCharge New York platform, you will be notified by email and invited to connect your compatible vehicle or charging station to our platform with the account you already created and start earning cash incentives fast!

Can I enroll or earn incentives in SmartCharge New York if I am on a Con Edison residential or small business Time of Use Rate (TOU)?

Con Edison 
No. You may not enroll or earn incentives in SmartCharge New York if you are on a residential (E1) or small business (EL2) TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential or small business rate.  
Click here for more information on the Con Edison TOU rates.

For questions on the TOU rates, email EVTOU@coned.com.

Orange and Rockland 
No. You may not enroll or earn incentives in SmartCharge New York if you are on an Orange and Rockland residential EV TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential rate.  
‍Click here for more information on the Orange and Rockland TOU rates.

For questions on the TOU rates, email EV@oru.com.

If my vehicles are part of a municipal or commercial fleet, am I eligible?

Light Duty commercial fleets are eligible to participate in the SmartCharge New York by charging in Con Edison’s service territory. Commercial vehicles cannot earn incentives by charging in the O&R service area.

How do I know whether my EV has the internet connectivity needed to continue participating in SmartCharge New York?

To check whether your EV has the capability to connect to the internet, enter your VIN (or select your vehicle make/model/trim) into this tool (do not proceed with creating a connected services account).

Please note, even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

How do I know whether I need to purchase a connected-car subscription package to enable internet connectivity on my vehicle?

Even if your EV has telematics capability, the auto manufacturer may still require you to pay for a connected-car subscription package to enable internet access.

Every EV has connection capabilities, either directly through the manufacturer's connected-car subscription package to enable internet connectivity, or through an internet-connected home charging station.  While some auto manufacturers offer subscription packages at no cost, others require drivers to purchase a paid subscription package and the cost can vary by manufacturer and dealership. The subscription costs must be borne by the customer and Con Edison and O&R are not liable for covering any of these costs. Con Edison and O&R will engage with auto manufacturers and dealerships about these subscription costs, which we recognize may create financial barriers to participating in our program.

More details can be found on your EV manufacturer’s website:

How do I know whether my Toyota EV has the internet connectivity needed to continue participating in SmartCharge New York?

You’ll need to set up a Toyota Remote Connect account for your vehicle. You can find instructions for doing so at this link. Please note that you’ll need to set up your account with an email address and a password. Google Single Sign-on and Phone Number-based logins will not work.

Once this is done, please check that:

  • You can use your Toyota email and password to log into your Toyota account on the web, as well as through the Toyota mobile app on either an iPhone or Android device
  • Your vehicle is present in both locations
  • You can view your current battery/charge levels, along with other vehicle data through the Toyota web or mobile app

You should then be able to select Toyota as your EV and connect it through SmartCar. If you have any difficulty, reach out to ownersupport@smartcar.com for assistance.

What do I do if I receive an “Action is Required” error, a “Subscription Inactive” error, or a “No Compatible Vehicles” error while connecting my Toyota to Smartcar?

The "Action is required" error typically comes up when Toyota wants you to either set a new password, or accept new Terms and Conditions. You’ll need to log into both the Toyota website, as well as the mobile app, in order to find and clear out any actions required.

If you receive a "Subscription Inactive" or "No Compatible Vehicles" error, you’ll need to double check:

  • Whether or not your vehicle is present on the above list of compatible vehicles
  • Whether or not your have an active, paid Toyota Remote Connect subscription
  • Whether or not you can view updated data for your vehicle in the mobile app
  • Look for the vehicle’s current location and current battery levels to ensure data is flowing

If you can see vehicle data within the app, but still cannot connect through Smartcar, reach out to ownersupport@smartcar.com for assistance

I just bought a used car and am having issues enrolling in SmartCharge, what can I do?

First, please check with the previous car owner as to whether they have disabled or discontinued the connected-car subscription associated with the vehicle. If in doubt, contact the vehicle manufacturer to ensure the car is set up with an active internet connection. If an active internet connection is in place, it’s possible that the previous car owner already enrolled the vehicle in SmartCharge New York; please write to scny@ev.energy to have this corrected.

If I charge in an area with little or no internet connection (e.g. below ground parking garage), will my charging data be collected on the ev.energy platform?

If you charge your vehicle in an area with little or no internet connection, ev.energy cannot guarantee that your charging data will be collected accurately (or at all), and you may miss out on incentives. Please try to charge your vehicle in an area with a reliable internet connection.

What is the 3G sunset and how do I know if my vehicle has been affected?

As of the end of 2022, all of the major US cellular networks shut down their 3G service, which some automakers relied on to provide internet connectivity to electric vehicles. Most modern cell phones have long since been updated to LTE/4G/5G networks, but vehicles are an entirely different matter.

You'll know if your EV was impacted by the 3G sunset in a few different ways:

  • You may have been contacted by the auto dealership where you purchased your vehicle. Some dealerships are offering their customers a free or paid option to upgrade their EV's modem to a 4G modem to regain connectivity.
  • You may see a notification when you open your vehicle’s mobile application. This notification will either let you know that your vehicle can no longer transmit its data, or it will give you the option to upgrade your vehicle’s modem.
  • You may be able to set up your vehicle’s mobile app but get an error message any time you try to access your vehicle’s data.

If you believe you've been impacted by the 3G sunset, please reach out to your auto dealership. Con Edison, O&R, and ev.energy are unfortunately unable to provide support on this topic.

Is my Volvo with Google built in (Android Automotive) compatible with the SmartCharge New York platform?

Unfortunately, newer Volvo models with Google built in (Android Automotive) are not currently compatible with the platform. However, you can enter your vehicle information through the web portal or in the app to join the waitlist. We will contact you if and when we can support Volvo models with Google built-in.

What incentives will I earn if both my EV and charging station are connected to the SmartCharge New York platform?

If you have one EV and connect both your EV and charging station to the SmartCharge New York platform, you will only earn incentives with the charging data collected directly from your EV.

What incentives will I earn if I have multiple non-compatible vehicles and can only connect to the SmartCharge New York platform through my home charging stations?

If you own multiple non-compatible vehicles and can only connect to the SmartCharge New York platform through your charging station, you will only be eligible to earn the 3-Month Bonus, the Avoided Summer Peak Charging Incentive, and the Avoided Summer Peak Charging Bonus for your connected charging station. You will not be eligible for any of these incentives for your non-compatible vehicles.

How and when will I receive my SmartCharge New York incentive payments ?

The SmartCharge New York incentives are sent to you when you once you have set up a Venmo or PayPal account and set up your preferred payment choice in the SmartCharge New York web portal under the Incentives tab.

SmartCharge New York incentives earned between January 1 and March 31, 2023 will be paid out in April 2023.

Incentives earned on or after April 1, 2023, will be paid out on the month after they are earned. For example, incentives earned in May 2023 will be paid out in June 2023. Payment frequency is subject to change and any changes will be displayed here and on our home page.

How can I earn the 3-Month Bonus?

You can earn $25 per vehicle or charger per service area after three months of at least one charge session in the service area (does not need to be 3 consecutive months). Chargers will only be eligible for the 3-month bonus if they are associated with a non-compatible EV. A charge session is defined as a charging event in which >1 kWh of energy is delivered to the vehicle or charger, at any time of the day. Participants may only earn one 3-Month Charging Incentive per service per vehicle or charger and cannot earn it again if they replace their electric vehicle or charging station with a new model. If you charge in both the Con Edison and O&R service area, you can earn the 3-month charging bonuses of $25 twice per vehicle if you have 3-months of charging in both the Con Edison and O&R service area.

How can I earn the Off-Peak Charging Incentive?

You can earn 10 cents per kWh for all your charging during off-peak hours in the Con Edison service area, and 7 cents per kWh for all charging during off-peak hours in the O&R service area.  Off-peak hours are defined as between 12 midnight and 8 a.m., every day, year-round.

How can I earn the monthly Avoided Summer Peak Charging Incentive?

You can earn $35 per month per vehicle or charger per service area for avoiding charging during summer peak hours, assuming you have at least one charge session in the service area.  Chargers will only be eligible for the Avoided Summer Peak Charging Incentive if they are associated with a non-compatible EV.

Summer peak is defined as weekdays, 2 pm - 6 pm June 1 – September 30.  A charge session is defined as a charging event in which >1 kWh of energy is delivered to the vehicle or charger, at any time of the day.

Con Edison participants can earn an additional $35 bonus per vehicle or charger for avoiding charging during all four (4) summer peak hours periods (weekdays, 2 pm - 6 pm) between June 1 – September 30.

How can I earn the $35 Avoided Summer Peak Charging Bonus?

The Avoided Summer Peak Charging Bonus of $35 is only available for participants who charge in the Con Edison service area. Con Edison participants can earn a $35 bonus per vehicle or charger for avoiding charging during all four (4) summer peak hours periods (weekdays, 2 pm - 6 pm) between June 1 – September 30.

Chargers will only be eligible if they are associated with a non-compatible EV.

Can I enroll or earn incentives in SmartCharge New York if I am on a Con Edison residential or small business Time of Use Rate (TOU)?

Con Edison 
No. You may not enroll or earn incentives in SmartCharge New York if you are on a residential (E1) or small business (EL2) TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential or small business rate.  
Click here for more information on the Con Edison TOU rates.

For questions on the TOU rates, email EVTOU@coned.com.

Orange and Rockland 
No. You may not enroll or earn incentives in SmartCharge New York if you are on an Orange and Rockland residential EV TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential rate.  
‍Click here for more information on the Orange and Rockland TOU rates.

For questions on the TOU rates, email EV@oru.com.

Are my EV and/or charger username and password secure? Where will they be stored?

We do not see or store your EV and/or charger username and password. Once you enter your username and password, we instantly exchange them with the manufacturer for a secure token that allows us to be able to continue to access your account and collect the charging data required by Con Edison and O&R to pay out your SmartCharge New York incentives. This token is stored securely and encrypted in ev.energy’s cloud platform, hosted by Amazon Web Services.

What will Con Edison and O&R use my EV and/or charger data for?

Con Edison’s and O&R’s partner, ev.energy, will utilize the authorization that you provide via your EV and/or charger account to take a reading of the energy delivered, and the time it was delivered, to your electric vehicle as measured by the hardware to which you are connected (that is, either the vehicle or the charging station), and use this data to calculate the SmartCharge New York charging incentives you have earned.

Where is my data stored?

Con Edison and O&R combine your charging data with that of all the other program participants and aggregates it into a set of metadata that is stored on ev.energy’s secure servers, which are hosted by Amazon Web Services.

What data is collected from my vehicle?

By enrolling your vehicle in SmartCharge New York and connecting it to ev.energy using telematics, you consent to ev.energy collecting the following data from your vehicle (at minimum): vehicle make/model/trim/year, vehicle identification number (VIN), battery size, vehicle battery state of charge, plug-in/unplug times, start/stop times of charging sessions, kWh of energy consumed by your vehicle, and vehicle charging location. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison and O&R.

What data is collected from my charging station?

By enrolling your charging station in SmartCharge New York and connecting it to ev.energy via the manufacturer, you consent to ev.energy collecting the following data from your charging station: charger make/model, charger serial number, and/or JuiceBox ID, plug-in/unplug times, start/stop times of charging sessions, and kWh of energy delivered via the charging station. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison and O&R.

What happens to my data if I want to disconnect my EV from SmartCharge New York?

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by Con Edison or O&R to assess the benefits of the program. Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the ‘Account’ tab of your SmartCharge New York dashboard section of the app.

Does the ev.energy app control my vehicle's charging?

The ev.energy app does not control your vehicle's charging, and will not override the charging schedule preferences you have set in your vehicle or charging app.

What happens to my data if I want to disconnect my EV from the ev.energy app?

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by Con Edison to assess the benefits of the program. Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the Account section of the app, and you will not receive another enrollment incentive if you’ve already been paid one.

Does the ev.energy app control my vehicle's charging?

The ev.energy app does not control your vehicle's charging, and will not override the charging schedule preferences you have set in your vehicle or charging app.

What should I do if I sell my EV while enrolled in SmartCharge New York? 

If you sell your EV while enrolled in SmartCharge New York, it is your responsibility to disconnect it from the ev.energy software platform within the ‘Account’ tab of your SmartCharge New York Dashboard.  Open the ‘Account’ tab and click the “Unenroll” button to disconnect your vehicle from the platform.

What happens if I want to replace one EV enrolled in SmartCharge New York with another EV?

To replace an EV you’ve already enrolled in SmartCharge New York, go to the ‘Account’ tab in your SmartCharge New York Dashboard, select the vehicle you would like to replace and click the “Replace my EV” button and add the new EV. As a reminder, you will not earn an additional $25 3-month incentive for the new EV.

How do I stop participating in the program?

You are free to stop participating in SmartCharge New York at any time. Disconnect your vehicle or charger within the ‘Account’ tab of your SmartCharge New York Dashboard.

If my vehicles are part of a municipal or commercial fleet, how do I enroll my fleet?

Fleets have access to a dedicated, web-based fleet portal for SmartCharge New York enrollment and participation. Please reach out to scny@ev.energy to learn more and enroll.

What commercial charging stations are compatible with the SmartCharge New York platform?

Currently, ChargePoint CT4000, CPF50, Express and Express Plus charging stations are compatible with the SmartCharge New York platform.

How can I access the SmartCharge New York Participant Agreement which contains the most up to date program terms & conditions?
How do I apply to the SmartCharge New York program?

To enroll in SmartCharge New York, go to https://web.ev.energy/scny/sign-up and  enter your personal details on the "Create an account" page. Be sure to type in your full name and set a secure password. Press "Continue"’.

On the next page, you’ll need to answer a few questions to assess whether or not you are eligible for the program. First, select whether your primary/home electric utility is Con Edison, Orange & Rockland, or another utility. If it’s Con Edison or Orange & Rockland, please enter the account number found at the top of your electric bill; it should be in the format specified beneath the text box. Please also tell us if you are a Residential or Business customer, and whether or not you’re on a Time of Use rate.

Finally, please read and ensure you understand the SmartCharge New York Participation Agreement before ticking the box providing your consent. Press the “Submit application” button and you’ll be taken to the SmartCharge dashboard where you can connect your vehicles and/or chargers to participate.

How do I connect my EV(s) through the SmartCharge web portal?

To enroll one or multiple EVs via the SCNY web portal, click “Get started” in the “Enroll your electric vehicle(s)” card on the Dashboard, or go into Account and click on the “My EVs” button. Follow the prompts to select your vehicle make, model, and trim, and then select whether it’s registered with the DMV as a passenger (private) or commercial (business) vehicle.

You’ll then see a new tab open up where you’ll be directed to share your connected-car account credentials with SmartCar. Enter your username and password, which will not be stored but rather exchanged with the manufacturer’s software platform for a token that provides ev.energy access to your vehicle’s charging data for the purposes of earning SCNY incentives. If you have multiple EVs connected to this account, use the radio buttons to select which EV you’d like to enroll. You can only enroll one EV at a time.

You’ll then be taken back to the SmartCharge Dashboard in the previous tab, where you should receive a message indicating that the vehicle was successfully enrolled.

How do I finish setting up in the web portal by setting a Primary Charging Location?

After tapping on the “Primary Charging Location” card, enter your home or business address. This is the postal address on record with your electric utility where you live or your business is based, even if your electric utility isn’t Con Edison or Orange & Rockland.

Next, you’ll be asked to set a Primary Charging Location. Your primary charging location is the location in either Con Edison or Orange & Rockland service territory where you do most of your charging and will be earning SCNY incentives. For most individuals, this will be at home. If you live outside of Con Edison/O&R service territory (for example, in Connecticut), move the map to the location where you do most of your charging in New York City, Westchester, Orange or Rockland Counties. Setting your Primary Charging Location accurately enables us to accurately estimate your charging costs and calculate the SCNY incentives owed to you.