SmartCharge New York FAQs

Con Edison 
No. You may not enroll or earn incentives in SmartCharge New York if you are on a residential (E1) or small business (EL2) TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential or small business rate.  
‍Click here for more information on the Con Edison TOU rates.

‍For questions on the TOU rates, email EVTOU@coned.com.

Orange and Rockland 
No. You may not enroll or earn incentives in SmartCharge New York if you are on an Orange and Rockland residential EV TOU rate. However, if you have a compatible EV or charger, you can enroll in SmartCharge New York if you switch back to a standard residential rate.  
‍‍Click here for more information on the Orange and Rockland TOU rates.

For questions on the TOU rates, email EV@oru.com.

We do not see or store your EV and/or charger username and password. Once you enter your username and password, we instantly exchange them with the manufacturer for a secure token that allows us to be able to continue to access your account and collect the charging data required by Con Edison and O&R to pay out your SmartCharge New York incentives. This token is stored securely and encrypted in ev.energy’s cloud platform, hosted by Amazon Web Services.

Con Edison’s and O&R’s partner, ev.energy, will utilize the authorization that you provide via your EV and/or charger account to take a reading of the energy delivered, and the time it was delivered, to your electric vehicle as measured by the hardware to which you are connected (that is, either the vehicle or the charging station), and use this data to calculate the SmartCharge New York charging incentives you have earned.

Con Edison and O&R combine your charging data with that of all the other program participants and aggregates it into a set of metadata that is stored on ev.energy’s secure servers, which are hosted by Amazon Web Services.

By enrolling your vehicle in SmartCharge New York and connecting it to ev.energy using telematics, you consent to ev.energy collecting the following data from your vehicle (at minimum): vehicle make/model/trim/year, vehicle identification number (VIN), battery size, vehicle battery state of charge, plug-in/unplug times, start/stop times of charging sessions, kWh of energy consumed by your vehicle, and vehicle charging location. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison and O&R.

By enrolling your charging station in SmartCharge New York and connecting it to ev.energy via the manufacturer, you consent to ev.energy collecting the following data from your charging station: charger make/model, charger serial number, and/or JuiceBox ID, plug-in/unplug times, start/stop times of charging sessions, and kWh of energy delivered via the charging station. Additional data (e.g. metadata, vehicle location, technical data, and application usage data) may also be collected by ev.energy for the purpose of running its platform; this data will not be shared with Con Edison and O&R.

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by Con Edison or O&R to assess the benefits of the program. Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the ‘Account’ tab of your SmartCharge New York dashboard section of the app.

The ev.energy app does not control your vehicle's charging, and will not override the charging schedule preferences you have set in your vehicle or charging app.

Once you disconnect your EV, we will no longer be able to collect charging data from your vehicle. Any data from previous charging sessions will be combined with other customers’ data. The aggregate data will be analyzed by Con Edison to assess the benefits of the program. Should you wish to re-enroll, you will need to reconnect your vehicle to ev.energy within the Account section of the app, and you will not receive another enrollment incentive if you’ve already been paid one.

The ev.energy app does not control your vehicle's charging, and will not override the charging schedule preferences you have set in your vehicle or charging app.

If you sell your EV while enrolled in SmartCharge New York, it is your responsibility to disconnect it from the ev.energy software platform within the ‘Account’ tab of your SmartCharge New York Dashboard.  Open the ‘Account’ tab and click the “Unenroll” button to disconnect your vehicle from the platform.

To replace an EV you’ve already enrolled in SmartCharge New York, go to the ‘Account’ tab in your SmartCharge New York Dashboard, select the vehicle you would like to replace and click the “Replace my EV” button and add the new EV. As a reminder, you will not earn an additional $25 3-month incentive for the new EV.

You are free to stop participating in SmartCharge New York at any time. Disconnect your vehicle or charger within the ‘Account’ tab of your SmartCharge New York Dashboard.

Fleets have access to a dedicated, web-based fleet portal for SmartCharge New York enrollment and participation. Please reach out to scny@ev.energy to learn more and enroll.

Currently, ChargePoint CT4000, CPF50, Express and Express Plus charging stations are compatible with the SmartCharge New York platform.

Access the SmartCharge New York Participant Agreement here.

To enroll in SmartCharge New York, go to https://web.ev.energy/scny/sign-up and  enter your personal details on the "Create an account" page. Be sure to type in your full name and set a secure password. Press "Continue"’.

On the next page, you’ll need to answer a few questions to assess whether or not you are eligible for the program. First, select whether your primary/home electric utility is Con Edison, Orange & Rockland, or another utility. If it’s Con Edison or Orange & Rockland, please enter the account number found at the top of your electric bill; it should be in the format specified beneath the text box. Please also tell us if you are a Residential or Business customer, and whether or not you’re on a Time of Use rate.

Finally, please read and ensure you understand the SmartCharge New York Participation Agreement before ticking the box providing your consent. Press the “Submit application” button and you’ll be taken to the SmartCharge dashboard where you can connect your vehicles and/or chargers to participate.

To enroll one or multiple EVs via the SCNY web portal, click “Get started” in the “Enroll your electric vehicle(s)” card on the Dashboard, or go into Account and click on the “My EVs” button. Follow the prompts to select your vehicle make, model, and trim, and then select whether it’s registered with the DMV as a passenger (private) or commercial (business) vehicle.

You’ll then see a new tab open up where you’ll be directed to share your connected-car account credentials with SmartCar. Enter your username and password, which will not be stored but rather exchanged with the manufacturer’s software platform for a token that provides ev.energy access to your vehicle’s charging data for the purposes of earning SCNY incentives. If you have multiple EVs connected to this account, use the radio buttons to select which EV you’d like to enroll. You can only enroll one EV at a time.

You’ll then be taken back to the SmartCharge Dashboard in the previous tab, where you should receive a message indicating that the vehicle was successfully enrolled.

After tapping on the “Primary Charging Location” card, enter your home or business address. This is the postal address on record with your electric utility where you live or your business is based, even if your electric utility isn’t Con Edison or Orange & Rockland.

Next, you’ll be asked to set a Primary Charging Location. Your primary charging location is the location in either Con Edison or Orange & Rockland service territory where you do most of your charging and will be earning SCNY incentives. For most individuals, this will be at home. If you live outside of Con Edison/O&R service territory (for example, in Connecticut), move the map to the location where you do most of your charging in New York City, Westchester, Orange or Rockland Counties. Setting your Primary Charging Location accurately enables us to accurately estimate your charging costs and calculate the SCNY incentives owed to you.